PLEASE FORWARD THIS TRAINING NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENT'S COMMUNICATION CENTER...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

A SEMINAR FOR NEW DISPATCHERS AND OTHER COMMUNICATION CENTER PERSONNEL WHO DESIRE TO GAIN A BASIC UNDERSTANDING OF THE SKILLS ASSOCIATED WITH WORKING WITHIN A COMMUNICATION CENTER ENVIRONMENT. PROGRAM WILL BE HOSTED BY THE FREDERICK POLICE DEPARTMENT AND CONDUCTED ON FEBRUARY 19-20, 2009 AT THE CHARLES V. MAIN TRAINING FACILITY IN FREDERICK, MARYLAND..

BASIC CALL-TAKER/DISPATCHER TECHNIQUES AND PROCEDURES SEMINAR
February 19-20, 2009
A program will assist the participant in focusing on critical areas and problems associated with communication center dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of the dispatcher in fulfillment of his or her duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator.

IN-SERVICE HOURS FOR MARYLAND LAW ENFORCEMENT/CORRECTIONS PERSONNEL
This program has been submitted to the Maryland Police and Corrections Training Commissions for in-service hours for persons completing it and passing a brief quiz on material covered during the class.

DATE/LOCATION/TIME
Seminar will be conducted on February 19-20, 2009 at the Charles V. Main Training Facility, 6424 Plant Road, Frederick, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE
$295 per person. Agencies enrolling three or more personnel in this section may claim a 15% team discount.

REGISTRATION
Complete the attached registration form and return it with your check or purchase order no later than February 11, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same February 11, 2009 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
Contact the Fairfield Inn by Marriott, 420 Prospect Boulevard, Frederick, Maryland. Telephone: (301) 695-6200. When you call, request the Government Rate which is approximately $100 single or double per evening plus tax. This rate is based on availability and is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN MARYLAND, VIRGINIA, AND WASHINGTON, DC. We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in the aforementioned states. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Include your (1) name; (2) email address; (3) department; and (4) State.

If you received this notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------------------REGISTRATION FORM-------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher Procedures" to be conducted February 19-20, 2009 at the Charles V. Main Training Facility in Frederick, Maryland.. Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Your may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip___________________________________________
Daytime Telephone No.____________________________________
Fax No. ________________________________________________

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than February 11, 2009.