TRAINING NOTICE…PLEASE FORWARD THIS ANNOUNCEMENT TO YOUR DEPARTMENTAL COMMUNICATION CENTER DIRECTOR OR SUPERVISOR...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR TO BE CONDUCTED MARCH 23-24, 2009 AT THE RICHMOND POLICE TRAINING ACADEMY IN RICHMOND, VIRGINIA..

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
March 23-24, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee.

LETTER OF VIRGINIA IN-SERVICE TRAINING CREDIT TRANSFER. This program is being hosted by the Richmond Police Training Academy. Individuals interested in receiving transfer of training credit should contact Lt. William Meadows at (804) 646-6121.

DATE/LOCATION/TIME: Seminar will be conducted March 23-24, 2009 at the Richmond Police Training Academy, 1202 West Graham Road in Richmond, Virginia. Class will be in session 8:30 a.m. to 4:00 p.m..each day.

FEE: $295 per person. Agencies enrolling three or more personnel in this program may claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than March 16, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same March 16, 2009 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

FURTHER INFORMATION: For more information about this program or to learn how your agency might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of our seminars are entitled to place five personnel in each program at no cost.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN VIRGINIA, MARYLAND, DELAWARE, AND WASHINGTON, DC: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars in these and other locations along the east coast.. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Be sure to include your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar "Recruiting, Training, and Retaining Communication Center Personnel"" to be conducted March 23-24, 2009 at the Richmond Police Training Academy.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than March 16, 2009. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165.