TRAINING ANNOUNCEMENT…PLEASE FORWARD THIS NOTICE TO YOUR DEPARTMENTAL TRAINING OFFICER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

A SEMINAR FOR GOVERNMENTAL UNIT SECRETARIES AND ADMINISTRATIVE ASSISTANTS. PROGRAM WILL BE CONDUCTED DECEMBER 5, 2008 AT THE HYATTSVILLE POLICE DEPARTMENT IN HYATTSVILLE, MARYLAND...

ENHANCING SECRETARY / ADMINISTRATIVE ASSISTANT STAFF JOB SKILL
December 5, 2008
This one-day seminar is designed for secretaries, administrative assistants, and staff personnel who work within such governmental units as finance, public safety, code enforcement, procurement, building and zoning, and other job related positions. Such individuals often serve as the first "buffer" between top administration and internal and external forces. Further, they represent the values of the specific unit to the citizenry it serves. The program will consider the many and varied roles and responsibilities of the secretary and/or administrative assistant along with the important position they serve to help the organization achieve its goals and objectives. During the program, participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) importance of knowing from the beginning what the chief/director expects; (3) recognizing the significance of knowing the community and the power structure within it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some of the internal forces that create pressure and tension within the organization; (6)when to speak for the chief / director when the situation warrants; (7) ways to improve your verbal communication skills...certain words that can either arouse or calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of confidentiality; and (11) some basics of conflict resolution

DATE/LOCATION/TIME: Program will be conducted December 5, 2008 at the Hyattsville Police Department, 4310 Gallatin Street, Hyattsville, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. with appropriate breaks.

FEE: $195 per person.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than
November 28, 2008. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. IMPORTANT: If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same November 28, 2008 date otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using a credit card.

OVERNIGHT ACCOMMODATIONS: You might want to contact the Comfort Inn and Suites - College Park, 9020 Baltimore Avenue, College Park, Maryland. Telephone (301) 441-8110. When you call, request the Preferred Benchmark Professional Seminars rate of $109.00 single or double per evening plus tax. Includes deluxe continental breakfast. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program, contact Jacob Haber at (302) 654-9091.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address number will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Enhancing Secretary/Administrative Assistant Job Skill" to be conducted December 5, 2008 at the Hyattsville Police Department in Hyattsville, Maryland

Enclosed is a personal check, agency check, or agency purchase order in the amount of $195 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than November 28, 2008 . Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165 by the November 28, 2008 date..