TRAINING ANNOUNCEMENT…PLEASE FORWARD THIS NOTICE TO YOUR DEPARTMENTAL DIRECTOR OR SUPERVISOR OF COMMUNICATIONS....

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR PRESENTED JANUARY 26-27, 2009 AT THE HYATTSVILLE POLICE DEPARTMENT IN HYATTSVILLE, MARYLAND.

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
January 26-27, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee.

IN-SERVICE HOURS FOR MARYLAND LAW ENFORCEMENT/CORRECTIONS PERSONNEL
This program has been submitted to the Maryland Police and Corrections Training Commissions for in-service hours. For status of our application, call Jacob Haber at (302) 654-9091.

DATE/LOCATION/TIME: Program will be conducted January 26-27, 2009 at the Hyattsville Police Department, 4310 Gallatin Street, Hyattsville, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE: $295 per person. Agencies enrolling three or more persons in this program are entitled to claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than January 18, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. IMPORTANT: If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same January 18, 2009 date otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using a credit card.

OVERNIGHT ACCOMMODATIONS: You might want to contact the Comfort Inn and Suites - College Park, 9020 Baltimore Avenue, College Park, Maryland. Telephone (301) 441-8110. When you call, request the Preferred Benchmark Professional Seminars rate of $109.00 single or double per evening plus tax. Includes deluxe continental breakfast. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program, contact Jacob Haber at (302) 654-9091.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address number will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted January 26-27, 2009 at the Hyattsville Police Department in Hyattsville, Maryland

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount (three or more persons from the same agency). Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than January 18, 2009 . Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165 by the January 18, 2009 date..