TRAINING ANNOUNCEMENT…PLEASE FORWARD THIS NOTICE TO YOUR DEPARTMENTAL TRAINING OFFICER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

A TWO-DAY SEMINAR DESIGNED FOR PERSONNEL WHO FUNCTION AS CALL-TAKERS OR DISPATCHERS AND WHO NEED AN UNDERSTANDING OF BASIC SPANISH WHEN CONTACTED FOR SERVICE CALLS BY HISPANIC INDIVIDUALS.

COMMUNICATING WITH HISPANIC CALLERS: A SEMINAR FOR CALL-TAKERS AND DISPATCHERS
March 23-24, 2009
This program is designed to provide the communication center call-taker. It will provide information on how to obtain critical information from Hispanic speaking citizens. The monologue learned by students in this program will enhance the emergency telecommunicator's ability to narrowly identify the requirements of the caller, while controlling the conversation, determining the services needed and providing the appropriate response. Topics include: (1) A quick reference handout to use while at work along with an audio-tape; (2) Alphabet and pronunciation/handout and cassette tape; (3) Latin American culture as it relates to the emergency telecommunicator and/or call- taker; (4) civil liability concerns and recent cases; (5) determining in Spanish, the requirements of the caller, provide the service and officer safety; (6) key phrases and words to use to control the conversation; (7) key phrases on how to direct specific answers in a polite manner; (8) determining the location of an incident; (9) obtaining the description of the suspect.

DATE/LOCATION/TIME: Program will be conducted March 23-24, 2009 at the Hyattsville Police Department, 4310 Gallatin Street, Hyattsville, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE: $295 per person. Agencies enrolling three or more persons in this program are entitled to claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than
March 16, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. IMPORTANT: If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same March 16, 2009 date otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using a credit card.

OVERNIGHT ACCOMMODATIONS: You might want to contact the Comfort Inn and Suites - College Park, 9020 Baltimore Avenue, College Park, Maryland. Telephone (301) 441-8110. When you call, request the Preferred Benchmark Professional Seminars rate of $109.00 single or double per evening plus tax. Includes deluxe continental breakfast. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program, contact Jacob Haber at (302) 654-9091.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address number will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Communicating with Hispanic Callers: A Seminar for Call-Takers and Dispatchers" to be conducted March 23-24, 2009 at the Hyattsville Police Department in Hyattsville, Maryland

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount (three or more persons from the same agency). Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than March 16, 2009 . Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165 by the March 16, 2009 date..