TRAINING NOTICE...PLEASE FORWARD THIS ANNOUNCEMENT TO YOUR DEPARTMENT'S COMMUNICATION CENTER DIRECTOR OR SUPERVISOR...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR SCHEDULED FOR PRESENTATION APRIL 20-21, 2009 AT THE LAKELAND POLICE DEPARTMENT IN LAKELAND, FLORIDA...

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
April 20-21, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee

DATE/LOCATION/TIME
Seminar will be conducted April 20-21, 2009 at the Lakeland Police Department, 219 North Massachusetts Avenue, Lakeland, Florida Class will be in session 8:30 a.m. to 4:00 p.m.

FEE
$295 per person. Agencies enrolling three or more personnel in this program are entitled to claim a 15% team discount.

REGISTRATION
Complete the attached registration form and return it with your check or purchase order no later than April 12, 2009, Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165 by the same date.. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same April 12, 2009 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
Contact the Hyatt Place-Lakeland Center, 525 West Orange Street, Lakeland, Florida. Telephone: (863) 413-1122.
When you call, specifically request the City of Lakeland Rate which is approximately $115 per evening, per person plus tax. Rate is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN FLORIDA AND SURROUNDING STATES We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Florida and neighboring States. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Include your (1) name; (2) email address; (3) department; and (4) State.

If you received this notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------------------REGISTRATION FORM-------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted April 20-21, 2009 at the Lakeland Police Department in Lakeland, Florida. . Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount.. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Your may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, zip___________________________________________
Daytime Telephone No.____________________________________
Fax No. ________________________________________________

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than April 12, 2009. .