TRAINING ANNOUNCEMENT…PLEASE FORWARD THIS NOTICE TO THE DIRECOR OR SUPERVISOR OF YOUR COMMUNICATIONS CENTER..

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165. (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR SCHEDULED FOR PRESENTATION MARCH 25-26, 2009 AT THE MIAMI-DADE METROPOLITAN POLICE INSTITUTE ON THE CAMPUS OF NOVA SOUTHEASTERN UNIVERSITY IN MIAMI, FLORIDA...

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
March 25-26, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee. INSTRUCTOR: Erica Bell Reuter, Communication Center Training Consultant, Boca Raton, Florida.

DATE/LOCATION/TIME: Seminar will be conducted March 25-26, 2009 at the Miami-Dade Metropolitan Police Institute on the campus of Nova Southeastern University, 8585 South West 124 Avenue in Miami, Florida. Specific directions will be provided on confirmation letter. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE: $295 per person. Agencies enrolling three or more personnel in this program may claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than . March 18, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same March 18, 2009 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: Should overnight accommodations be required, you might want to contact the Comfort Suites Miami, 3901 Southwest 117 Avenue, Miami, Florida. Telephone: (305) 220-3901. When you call, request the Government Rate which is approximately $145 per person plus tax. This rate is subject to change and dependent upon season of year.

FURTHER INFORMATION: For more information about this program or to learn how your agency might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of our seminars are entitled to place five personnel in each program at no cost.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN FLORIDA AND SURROUNDING STATES
We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Florida and neighboring States. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Include your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted March 25-26, 2009 at the Miami-Dade Police Department Training Institute on the campus of Nova Southeastern University in Miami, Florida.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than.March 18, 2009. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165 by the March 18, 2009 date..