TRAINING NOTICE...PLEASE FORWARD TO YOUR DEPARTMENTAL COMMUNICATION CENTER DIRECTOR OR SUPERVISOR....

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165. (Fax) * info@le-seminars.com (Email)

A SEMINAR FOR NEW DISPATCHERS AND OTHER COMMUNICATION CENTER PERSONNEL WHO DESIRE TO GAIN AN UNDERSTANDING OF THE BASIC SKILLS CALL-TAKERS AND DISPATCHERS SHOULD DISPLAY WHEN WORKING WITHIN A COMMUNICATION CENTER. PROGRAM WILL BE HOSTED BY THE ESSEX COUNTY COLLEGE POLICE ACADEMY MARCH 2-3, 2009 IN CEDAR GROVE, NEW JERSEY....

BASIC CALL-TAKER/DISPATCHER PROCEDURES SEMINAR
March 2-3, 2009
A program will assist the participant in focusing on critical areas and problems associated with communication center dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of the dispatcher in fulfillment of his or her duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator.

DATE/LOCATION/TIME: Seminar will be conducted March 2-3, 2009 at the Essex County College Police Academy, 250 Grove Avenue, Cedar Grove, New Jersey. Class will be in session 8:30 a.m. to 4:00 p.m.daily.

FEE: $295 per person . Agencies enrolling three or more personnel in this program are entitled to claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than. February 26, 2009. You may also fax your registration with the appropriate purchase order or purchase order number to (302) 225-4165. Benchmark Professional Seminars, Inc. is registered with the New Jersey Department of Revenue and accepts local, county, and state purchase orders toward payment of participant tuition. Mastercard and Visa accepted for registration. To register using a credit card, call Jacob Haber directly at (302) 654-9091.

OVERNIGHT ACCOMMODATIONS: Contact the Holiday Inn of Wayne, 334 Route 46 East, Wayne, New Jersey. Telephone: (973) 256-7000. When you call, request the Government Rate which is approximately $125 single or double plus tax. Rate is subject to change without notice. Since the number of Government Rate rooms is limited, it is suggested that you do not delay in making your overnight reservations.

ADDITIONAL INFORMATION / ON-SITE SEMINARS: For more information about the program, contact Jacob Haber at (302) 654-9091. If you are interested in having this or any other law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN NEW JERSEY AND NEIGHBORING STATES: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in your specific region of the country. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Clearly indicate your (1) name; (2) email address; (3) department; and State.

If you received this email in error or prefer no longer to be emailed notice of future law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

---------------------------------------------REGISTRATION FORM----------------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher Procedures" to be conducted March 2-3, 2009 at the Essex County College Police Academy in Cedar Grove, New Jersey.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

Mastercard and Visa accepted for registration. To register using a credit card, call Jacob Haber directly at (302) 654-9091.

Name_______________________________________________________________
Name_______________________________________________________________
Name_______________________________________________________________
Agency______________________________________________________________
Agency Address________________________________________________________
City, State, Zip__________________________________________________________
Daytime Telephone No.__________________________________________________
Fax No. ______________________________________________________________

Duplicate this form as necessary. Complete and return no later than February 26, 2009 with your purchase order or purchase order number to (302) 225-4165.