TRAINING NOTICE...PLEASE FORWARD THIS ANNOUNCEMENT TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENT'S COMMUNICATIONS CENTER...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

ANNOUNCING A TWO-DAY SEMINAR OFFERED AT THE MBTA TRANSIT POLICE ACADEMY IN QUINCY, MASSACHUSETTS ON APRIL 2-3, 2009 FOCUSING ON RECRUITING AND RETAINING SKILLED COMMUNICATION CENTER PERSONNEL

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
April 2-3, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee

DATE/LOCATION/TIME: Seminar will be conducted April 2-3, 2009 at the MBTA Transit Police Training Academy, 85 Sea Street in Quincy, Massachusetts. Class will be in session 8:30 a.m. to 4:00 p.m..each day.

FEE: $295 per person. Agencies enrolling three or more personnel in this program may claim a 15% team discount.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than March 26, 2009. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same March 26, 2009 date, otherwise a refund is not possible.The same would apply if no payment has been submitted, but a letter or registration form noting intent on attending the program. We confirm all registrations by fax. If you failed to receive such confirmation that you are enrolled in the class, be sure to call us at (302) 654-9091 at least five (5) days prior to the opening session of the program to definitely confirm you are enrolled in the class. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight accommodations, you might want to contact the Marriott-Quincy, 1000 Marriott Drive in Quincy, Massachusetts. Telephone: (617) 472-1000. When you call, request the Government Rate which is approximately $150 single or double. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program or to learn how your agency might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of our seminars are entitled to place five personnel in each program at no cost.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN MASSACHUSETTS AND SURROUNDING STATES: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars in these and other locations along the east coast.. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Be sure to include your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted April 2-3, 2009 at the MBTA Transit Police Training Academy in Quincy, Massachusetts.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than March 26, 2009. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165 by the same March 26, 2009 date.