TRAINING NOTICE…PLEASE FORWARD THIS ANNOUNCEMENT TO THE COMMANDING OFFICER
OF YOUR DEPARTMENT'S STAFF SUPPORT UNIT.....
BENCHMARK PROFESSIONAL SEMINARS,
INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com
(Email)
A SEMINAR FOR GOVERNMENTAL UNIT SECRETARIES AND ADMINISTRATIVE ASSISTANTS.
PROGRAM WILL BE CONDUCTED NOVEMBER 19, 2008 AT THE GREENACRES POLICE DEPARTMENT IN
GREENACRES, FLORIDA...
ENHANCING SECRETARY / ADMINISTRATIVE ASSISTANT STAFF
JOB SKILL
November 19, 2008
This one-day seminar is designed for secretaries,
administrative assistants, and staff personnel who work within such governmental
units as finance, public safety, code enforcement, procurement, building and zoning,
and other job related positions. Such individuals often serve as the first "buffer"
between top administration and internal and external forces. Further, they represent
the values of the specific unit to the citizenry it serves. The program will consider
the many and varied roles and responsibilities of the secretary and/or administrative
assistant along with the important position they serve to help the organization achieve
its goals and objectives. During the program, participants will learn: (1) their
role within the organization and exactly where they fit into the overall picture;
(2) importance of knowing from the beginning what the chief/director expects; (3)
recognizing the significance of knowing the community and the power structure within
it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some
of the internal forces that create pressure and tension within the organization;
(6)when to speak for the chief / director when the situation warrants; (7) ways to
improve your verbal communication skills...certain words that can either arouse or
calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways
of handling matters of confidentiality; and (11) some basics of conflict resolution.
INSTRUCTOR: Chief Phil Ludos, Greenacres Police Department, Greenacres,
Florida
DATE/LOCATION/TIME: Seminar will be conducted November
19, 2008 at the Greenacres Police Department, 2995 Jog Road, Greenacres, Florida.
Class will be in session 8:30 a.m. to 4:00 p.m. each day.
FEE: $195
per person.
REGISTRATION: Complete the attached registration form
and return it with your check or purchase order no later than . November 12, 2008.
Or, fax the registration form along with your purchase order or purchase order number
to 302-225-4165. If you find you cannot attend, you must notify Benchmark Professional
Seminars, Inc. in writing by the same November 12, 2008 date, otherwise a refund
is not possible. Substitutions may be made at anytime, including the opening day
of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at
(302) 654-9091 to register by telephone using credit card.
FURTHER INFORMATION:
For more information about this program or to learn how your agency might host an
on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of
our seminars are entitled to place five personnel in each program at no cost.
FREE
EMAIL NOTIFICATION OF SEMINARS OFFERED IN FLORIDA AND SURROUNDING STATES: We
invite you to subscribe to our email list to receive on almost a daily basis notification
of all seminars we offer in Florida and neighboring states. Send a note to info@le-seminars.com
and request to be placed on our seminar notification list. Be sure to clearly provide
your (1) name; (2) email address; (3) department; and email address.
If you
received this email notice in error or prefer no longer to be emailed announcements
of future law enforcement seminars, call toll-free, 1-866-202-4350 and your email
address will be immediately deleted from our file.
-------------------------
REGISTRATION FORM ------------------------
Return to:
Benchmark
Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I
(we) desire to enroll in the seminar, "Enhancing Secretary/Administrative Assistant
Job Skill" to be conducted November 19, 2008 at the Greenacres Police Department
in Greenacres, Florida.
Enclosed is a personal check, agency check, or agency
purchase order in the amount of $195 per person.. Make checks and purchase orders
payable to Benchmark Professional Seminars, Inc. Mastercard and VISA accepted
for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit
card.
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency
Address_________________________________________
City, State, Zip__________________________________________
Daytime
Telephone No.____________________________________
Fax No._________________________________________________
Duplicate
this form as necessary. Complete and return no later than November 12, 2008. Or,
fax the completed registration form with your purchase order or purchase order number
to 302-225-4165.