TRAINING NOTICE…PLEASE FORWARD THIS ANNOUNCEMENT TO THE DIRECTOR OR SUPERVISOR
OF YOUR DEARTMENT'S COMMUNICATION CENTER....
BENCHMARK PROFESSIONAL SEMINARS,
INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com
(Email)
A SEMINAR FOR COMMUNICATION CENTER SUPERVISORS WHO ARE RESPONSIBLE
FOR THE PLANNING AND IMPLEMENTING OF TRAINING FOR CALL-TAKERS AND DISPATCHERS WITHIN
THEIR AGENCIES. PROGRAM TO BE CONDUCTED MAY 20-21, 2009 AT THE GREENACRES POLICE
DEPARTMENT IN GREENACRES, FLORIDA...
PLANNING FOR AND OVERSEEING THE TRAINING
OF COMMUNICATION CENTER PERSONNEL
May 20-21, 2009
An all-new program designed
specifically for personnel employed within communication centers and who have as
one or the main function of their position, the responsibility of planning and implementing
on-going training for call-takers, dispatchers, and other staff. Topics include:
(1) identifying training needs through observation and discussion with administration
and staff; (2) securing feedback at staff meetings; (3) effective supervision of
trainees during orientation and extended formal training on the floor and at the
consoles; (4) determining program content for in-service training and methods how
best to impart the information in a clear and meaningful manner; (5) maintenance
of performance appraisals, examinations and lesson outlines; (6) policies and procedures
for dissemination of training materials within and outside the agency; (7) computer
and online instruction as opposed to the formal classroom setting; and (8) identifying
and utilizing various training resources who might offer training that you or your
staff cannot. Note: This is not a program in teaching methodology; rather it will
be presented on an administrative level and will consider topics which need to be
explored and discussed before the classroom stage is actually implemented. This program
is one that is not usually presented for communication center personnel and should
serve to assist individuals charged with overseeing training to gain insight and
understanding on the many facets of their role and how they might approach these
responsibilities with greater enthusiasm to do the job in a more efficient manner.
DATE/LOCATION/TIME:
Seminar will be conducted May 20-21, 2009 at the Greenacres Police Department, 2995
Jog Road, Greenacres, Florida. Class will be in session 8:30 a.m. to 4:00 p.m. each
day.
FEE: $295 per person. Agencies enrolling three or more personnel
in this program are entitled to a 15% team discount.
REGISTRATION:
Complete the attached registration form and return it with your check or purchase
order no later than . May 13, 2009. Or, fax the registration form along with your
purchase order or purchase order number to 302-225-4165. If you find you cannot attend,
you must notify Benchmark Professional Seminars, Inc. in writing by the same May
13,2009 date, otherwise a refund is not possible. Substitutions may be made at anytime,
including the opening day of the program. Mastercard and VISA accepted for payment.
Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.
FURTHER
INFORMATION: For more information about this program or to learn how your agency
might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that
host any of our seminars are entitled to place five personnel in each program at
no cost.
FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN FLORIDA AND SURROUNDING
STATES: We invite you to subscribe to our email list to receive on almost a daily
basis notification of all seminars we offer in Florida and neighboring states. Send
a note to info@le-seminars.com and request to be placed on our seminar notification
list. Be sure to clearly provide your (1) name; (2) email address; (3) department;
and email address.
If you received this email notice in error or prefer no
longer to be emailed announcements of future law enforcement seminars, call toll-free,
1-866-202-4350 and your email address will be immediately deleted from our file.
-------------------------
REGISTRATION FORM ------------------------
Return to:
Benchmark
Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I
(we) desire to enroll in the seminar, "Planning for and Overseeing the Training
of Communication Center Personnel" to be conducted May 20-21, 2009 at the Greenacres
Police Department in Greenacres, Florida.
Enclosed is a personal check, agency
check, or agency purchase order in the amount of $295 per person or according to
the 15% team discount. Make checks and purchase orders payable to Benchmark Professional
Seminars, Inc. Mastercard and VISA accepted for payment. Call Jacob Haber at (302)
654-9091 to register by telephone using credit card.
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency
Address_________________________________________
City, State, Zip__________________________________________
Daytime
Telephone No.____________________________________
Fax No._________________________________________________
Duplicate
this form as necessary. Complete and return no later than May 13, 2009. Or, fax the
completed registration form with your purchase order or purchase order number to
302-225-4165.